Legal
Cancellation & Refund Policy
We want your booking to feel secure. This policy explains when a cancellation is eligible for a refund and how weather-related rebooking works.
Last updated: July 16, 2026
Free cancellation window
Free cancellation is available up to 48 hours before your scheduled check-in date. If you cancel within this window, we refund any payment you have made in full.
Late cancellations & no-shows
Cancellations made within 48 hours of your check-in date, and no-shows, are non-refundable. This allows us to hold your room and turn away other requests for those dates.
How to request a cancellation or refund
To cancel or request a refund, message us via WhatsApp or email and reference your booking name and dates. We confirm every cancellation in writing. Approved refunds are returned using your original payment method within a reasonable processing period.
Typhoon & bad-weather rebooking
If a Typhoon Signal No. 2 or higher is raised over Batangas on or around your check-in date, we offer free rebooking to any available date within the next six months at no extra cost. Just message us as soon as the warning is announced.
Deposits
For rooms and villas that require a 50% deposit, the deposit follows the same cancellation windows above. Any refund due is calculated on the amount actually paid.
Business information & contact
This website (laluzbeachresort.site) is the official booking website owned and operated by La Luz Beach Resort. It is not a third-party agent or reseller — every reservation, payment, and inquiry made here is handled directly by the La Luz Beach Resort team.
La Luz Beach Resort
Hugom, San Juan, Batangas 4226, Philippines