Privacy Policy

When you make a reservation, send an inquiry, or subscribe to updates, we collect only the details needed to serve you: your name, email address, phone number, booking dates, room or package selection, number of guests, and any message or payment proof you choose to upload.

We also collect standard technical data (such as pages viewed and general device information) through analytics tools to understand how the website is used and to improve it.

Your information is used strictly to confirm and manage your reservation, respond to your inquiries, send you your booking slip and reservation updates, process your payment, and provide customer support. We do not sell your personal information to anyone.

Card payments are processed securely by our trusted payment partners (such as Paystack and Flutterwave). We do not store your full card details on our servers. Manual payments (GCash and bank transfer) are confirmed by our team using the payment proof you upload.

We use cookies and analytics services (including Google Analytics) to measure website performance and improve your experience. These tools may record anonymous usage data. You can disable cookies in your browser settings, though some features may not work as intended.

We keep reservation records for as long as needed to provide our services and meet legal or accounting requirements. Access to your information is limited to the resort team, and we apply reasonable safeguards to protect it against unauthorized access.

You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details below. We will respond promptly and in line with applicable Philippine data privacy law.